Filixio Inc respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Information:
- Full name.
- Billing address.
- Shipping address.
- Email address.
- Phone number, when provided.
- Order details and purchase history.
Technical Information:
- IP address.
- Browser type and device information.
- Website usage data.
- Cookies and similar tracking technologies.
2. How We Use Your Information
We may use collected information to:
- Process and fulfill customer orders.
- Arrange shipping and delivery.
- Process payments through third-party payment providers.
- Provide order confirmations and updates.
- Respond to customer service inquiries.
- Improve website functionality and shopping experiences.
- Detect and prevent fraudulent transactions.
- Comply with applicable legal obligations.
3. Payment Information
Payments are processed through third-party payment service providers.
These providers handle payment information in accordance with their own privacy and security policies and applicable PCI DSS requirements.
Filixio Inc does not store complete credit card numbers or CVV security codes on its website servers.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, analyze website traffic, and improve user experience.
You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
5. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted third-party service providers who help us operate our business, including:
- Payment processing providers.
- Shipping and delivery carriers.
- Website hosting and technical service providers.
- Fraud prevention and security service providers.
These providers may only use the information as necessary to perform their services, subject to applicable contractual and legal obligations.
We may also disclose information when required by law or necessary to protect our legal rights.
6. Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Order and transaction records may be retained for up to seven years after an order is completed, where required for accounting, tax, legal, or business purposes.
8. Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including:
- The right to request access to personal information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of eligible personal information.
- The right to opt out of certain data processing activities where applicable.
To submit a privacy-related request, please contact us using the email address below.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children under the age of 13.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review their respective privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or legal requirements.
Any updates will be posted on this page with a revised effective date.