At Filixio Inc, we want you to be satisfied with your purchase. If you experience an issue with an order or product, please review our return and refund guidelines below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, products must generally be:
- Unused and in their original condition.
- Returned with original packaging, accessories, and included components.
- Free from damage caused by improper use or handling.
- Accompanied by proof of purchase.
Products that have been used, damaged, or altered in ways that affect their resale condition may not qualify for a return, except where required by applicable law.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us with your order number and clear photographs of the issue.
We will review the situation and work with you toward an appropriate resolution.
For verified quality-related issues, Filixio Inc will cover the applicable return shipping costs.
3. Returns for Non-Quality Reasons
If you wish to return an item for personal reasons, such as a change of mind or ordering the wrong product, you may be responsible for the return shipping costs.
The product must meet our return eligibility requirements.
4. How to Request a Return
To initiate a return, please contact our customer support team before sending any products back.
Please include:
- Your order number.
- The product name.
- The reason for your return.
- Supporting photographs, if applicable.
Our team will provide return instructions after reviewing your request.
Please do not send products back without receiving return authorization and instructions.
5. Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are generally processed within 3–5 business days after the returned product has been received and approved.
Please note that your bank or payment provider may require additional time to reflect the refund in your account.
6. Non-Returnable Items
Returns may be declined for products that:
- Have been used or damaged by the customer.
- Are missing essential components or original packaging.
- Cannot be resold due to their condition.
- Are otherwise excluded from returns under applicable law.
This policy does not limit any rights provided to consumers under applicable law.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accommodated before the order enters processing or shipping. Once an order has been shipped, it must follow the standard return procedure.